PRIVACY STATEMENT

Effective Date: May 1, 2021

Thank you for using Covie!

This Privacy Statement explains the ways Covie Systems, Inc. collects, uses, and shares information about you in connection with your access to or use of Covie’s websites and our products and services (collectively, “Services”), and in connection with any other information we collect when you interact with us, except as outlined in the paragraph below. We hope you will take some time to read this Privacy Statement carefully.

Our Data Practices

Information We Collect and Categories of Sources

As explained in greater detail below, Covie has collected identifiers, electronic network activity information, professional information, location information, and other types of information.

Information you provide to Covie directly. We collect the information you provide directly to us, such as the information you provide when you create a developer account, update your profile, fill out our “contact us” form, sign up for our emails, request customer support, enroll in billing, execute a services agreement, complete a compliance questionnaire, or otherwise communicate with us. The types of information we collect include identifiers (such as full name, email address, postal address, phone number, driver’s license, and taxpayer identification number), professional information (such as company name and title), and any other information you choose to provide (such as date of birth or personal information you may disclose to us in support messages).

Information we receive when you test our technology. You may provide us with login information for your insurance account or other financial account to test and evaluate how our technology will appear and operate in your application.

Information we collect when you use our Services. When you use our Services, we automatically collect information about you as follows:

  • Log Information:We collect log files when you use our Services, which includes identifiers and electronic network activity information, such as the type of browser you use, access times, pages viewed, and your IP address.
  • Approximate Location:We derive the approximate location of the device you use to access our Services from your IP address.
  • Information Collected by Cookies and Other Tracking Technologies:We use various technologies to collect identifiers and electronic network activity information when you use our Services, including cookies and web beacons. Cookies are small data files stored by your web browser, on your hard drive, or in device memory that help us improve our Services and your experience, determine usage of parts and features of our Services, and monitor for and detect potential harmful conduct. Web beacons are electronic images that are used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. You can find more information about how we use cookies and your related choices in our Cookie Policy.

Information we collect from other sources.We also collect information about you from other sources. For example, we may collect information from other members of your company and from vendors that help us identify new customers, including identifiers, such as your name, email address, and social media profile URL.

How We Use Your Information

We use the information we collect for the following business and commercial purposes:

  • To operate, improve, and develop our Services;
  • To verify your identity and the identities of other members of your company;
  • To bill developers for our Services and to transmit payment;
  • To comply with law, such as for tax reporting purposes;
  • To send you technical notices, updates, security alerts, and administrative messages;
  • To respond to your comments, questions, inquiries, and customer service requests;
  • To help personalize the Services experience for you;
  • To communicate with you about products, services, offers, and events offered or sponsored by Covie, and to provide news and other information we think may be of interest to you;
  • To monitor and analyze trends, usage, and activities in connection with our Services;
  • To detect and prevent fraud, malicious activity, and other illegal activities;
  • To protect the rights, privacy, safety, or property of Covie and others; and
  • For any other purpose described to you when the information was collected.

Our Lawful Bases for Processing (EEA and UK Only)

Our legal basis for processing the information we collect related to individuals in the European Economic Area (“EEA”) or the United Kingdom (“UK”) will depend on the information concerned and the context in which we collected or processed it. Generally, however, we will normally only collect and process information where:

  1. we need to fulfill our responsibilities and obligations in any contract or agreement with you;
  2. to comply with our legal obligations under applicable law;
  3. the processing is necessary for our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example, to provide or update our services); and
  4. you have given your consent to do so.

How We Share Your Information

We share information about you as follows, or as otherwise described in this Privacy Statement:

  • With our data processors and other service providers, partners, contractors, or vendors in connection with the services they perform for us, including collection agencies in the event of delinquent payments from our developers;
  • If we believe in good faith that disclosure is appropriate to comply with applicable law, regulation, or legal process (such as a court order or subpoena), including in connection with requests from law enforcement or other governmental authorities;
  • If we believe your actions are inconsistent with our agreements or policies, or to protect the rights, privacy, safety, or property of Covie or others;
  • In connection with a change in ownership or control of all or part of our business (such as a merger, acquisition, reorganization, or bankruptcy);
  • Between and among Covie and our current and future parents, affiliates, subsidiaries and other companies under common control or ownership; and
  • With your consent or at your direction.

We also collect, use, and share aggregated, de-identified, or anonymized information for any purpose permitted under applicable law.

We do not sell or rent personal information that we collect.

In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

CATEGORIES OF PERSONAL INFORMATIONCATEGORIES OF PARTIES WITH WHOM PERSONAL INFORMATION MAY BE SHARED
  • Identifiers
  • Insurance information
  • Commercial information
  • Location information
  • Professional information
  • Electronic network activity information
  • Inferences
  • Analytics services providers
  • User research and survey providers
  • Providers of internal collaboration and communications tools
  • Email service providers
  • Customer relationship management, and sales and marketing enablement providers
  • Event management and hosting providers
  • Customer support services providers
  • Lead generation providers
  • Document management services providers
  • Cloud storage and data warehousing providers
  • Payments services providers
  • Fraud prevention, identity verification and security services providers
  • Software development services providers
  • Partners, contractors, and consultants in connection with the services they perform for us
  • Professional advisors
  • Covie group entities
  • Third parties when compelled by law, such as to law enforcement or other governmental authorities

Other Details

Advertising and Analytics Services Provided by Others

We allow third parties to provide analytics services and serve advertisements on our behalf across the internet, including Google Analytics. These entities use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information is used by Covie and these third parties to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and online services, and to better understand your online activity.

For more information about interest-based ads, including to learn how you may be able to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices; the European Interactive Digital Advertising Alliance (for European users); or the Digital Advertising Alliance of Canada (for Canadian users). And for more information about how Google uses your data, please visit www.google.com/policies/privacy/partners/.

International Data Transfers and Data Retention

We transfer the information we collect about you across international borders, including from the EEA or UK to the United States, for processing and storage. To the extent that the information we collect about you is transferred from the EEA to territories/countries for which the EU Commission has not made a finding that the legal framework in that territory/country provides adequate protection for individuals' rights and freedoms for their personal data, we may transfer such data consistent with applicable data protection laws based on prior assessment of the level of data protection afforded in the context of the transfer, including through the use of the EU Commission-approved standard contractual clauses, if necessary in combination with additional safeguards. You can ask for a copy of these standard contractual clauses by contacting us as set out below.

If you are in the EEA or UK, we retain your personal data for no longer than necessary to achieve the purposes for which it was collected, unless a longer retention period is required under applicable law.

Your Choices

  • Developer Account Information. You may update information you provide to us as part of your online developer account by logging into your account or by contacting us.
  • Cookies. You can find more information about how we use cookies and your related choices in our Cookie Policy.
  • Marketing Communications. You may opt out of receiving marketing emails from Covie by following the instructions in those emails. If you opt out and are one of our developers, subject to limitations and exceptions provided by law, we may still send you other types of emails, such as those about your account or our ongoing business relations.

Your Data Protection Rights

Depending on your jurisdiction, you have certain rights under applicable law regarding the personal data we process, which may include the right to request access or deletion.

In certain jurisdictions, including the EEA and UK, and subject to certain limitations and exceptions, you may have the right to: (i) know how we process your personal data; (ii) request access to or rectification of your personal data; (iii) object to, or request that we restrict, the processing of your personal data; (iv) request that we delete your personal data; (v) request that we provide the personal data you provided to us in a structured, commonly used and machine-readable format, for transmission to another controller; (vi) revoke consent at any time where our processing is based on your consent; and (vii) lodge a complaint with your local supervisory authority (if you’re in the EEA, please see https://edpb.europa.eu/about-edpb/board/members_en, and if you’re in the UK, please see www.ico.org.uk for contact details).

If you are a resident of California, subject to limitations and exceptions provided by law, you have the right to: (i) request access to the categories and specific pieces of personal information collected about you in the last twelve months (including personal information disclosed for business purposes); (ii) request deletion of your personal information; (iii) opt-out of any sales of your personal information if a business is engaged in selling your information; and (iv) not be discriminated against for exercising these rights.

As described above in “Your Choices,” if you are one of our developers, you can conveniently access your online account information by logging into your account or by contacting us. To otherwise exercise your data protection rights, where applicable, please contact us as described in the “Contacting Covie” section below. You may be required to provide additional information necessary to confirm your identity before we can respond to your request.

Changes to this Statement

We may update or change this Privacy Statement periodically. If we make any updates or changes, we will notify you by updating the effective date at the top of this Statement. We may also provide notice of any changes through other means, such as placing a notice on our homepage at https://www.covie.com/ or sending you an email. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our data practices and the choices available to you.

Contacting Covie

If you have any questions about this Privacy Statement, or our privacy practices generally, please contact us at privacy@covie.io or by mail at:

Covie Systems, Inc.
Attn: Legal
2207 Pasadena Dr #13
Austin, TX 78757, U.S.A.